To ensure the peace of mind of our customers and to encourage responsible gambling behaviour, our gaming halls have put into place a number of preventive measures.
Access to the gaming hall is restricted to individuals aged 18 and over. Visitors appearing to be under 25 years old will be requested to show a form of photo I.D. upon arrival. The on-site security staff is on watch at all times.
Our staff is trained to spot customers showing signs of distress. Customers are given quick access to capable personnel accredited by a local organization known for its crisis management expertise.
To learn more about all the preventive measures put into place by our gaming hall, see the responsible gambling section of the Loto-Québec web site.