To ensure the peace of mind of our customers and to encourage responsible gaming behaviour, our gaming halls have put into place a number of preventive measures.
Access to the gaming hall is restricted to individuals aged 18 and over. Visitors appearing to be under 25 years old will be requested to show a form of photo I.D. upon arrival. The on-site security staff is on watch at all times.
Our staff is trained to spot customers showing signs of distress. Customers are given quick access to capable personnel accredited by a local organization known for its crisis management expertise.
The Ludoplex card is an ideal awareness tool for responsible gaming. In fact, it is necessary in order for you to begin your gaming session at a lottery video terminal and requires you to decide how much money you would like to play during your visit. Once the maximum amount of money you decided to play has been reached, the card is deactivated. Since this card is not personalized, you will not be targeted for promotional offers.
To learn more about all the preventive measures put into place by our gaming hall, see the responsible gaming section of the Loto-Québec web site.